Define and drive the strategic vision for enterprise performance telemetry across all platforms and environments (cloud, on-prem, mobile, etc.). Develop a comprehensive 3-year roadmap that aligns with company goals and user needs, focusing on scalability, reliability, and data visibility. Actively engage with customers, partners, and internal stakeholders to capture feedback and identify pain points.
In this role, you'll identify problems others missed, make reasoned decisions with imperfect or ambiguous information, and be proactive in identifying the best path forward. You'll advocate and champion design thinking and methodologies throughout the product development lifecycle. You will work on new, complex, high-priority initiatives while remaining flexible and meeting tight deadlines, applying your breadth of experience to model, prototype, and iterate on our existing solutions.
Play a major part in building AI and Machine Learning (ML) solutions that transform the user experience and workflow efficiency of enterprise services. We are taking a fresh approach with the expectation that any user can use the AI/ML solutions we develop to operate the services in the enterprise setting in a thoughtful and scalable manner. Build the best cloud-based AI/ML solutions to power intelligent enterprise services.
We are seeking a bold, customer-obsessed Senior Manager of Product Management to join our Digital Technology Go-To-Market (GTM) team at ServiceNow. In this role, you will lead the strategy, design, and delivery of digital products that empower our global Marketing and Sales teams to drive growth, productivity, and exceptional customer experiences. You’ll own product metrics, drive adoption, and lead with data to ensure our platforms deliver measurable business value.
Serve as a highest tier ITSM product expert and lead our strategic customers on the path of adopting our newest innovation while ensuring they are getting value from our products. As a member of the ITSM Product Excellence team, you will work directly with customers to enhance their overall experience with our products and make them successful, happy customers that want to share their story with others. You will deliver customer programs and monitor customer health to ensure value realization and successful renewals.
Lead product strategy that sets us up for success as we look to grow to $10B+ in revenue. Communicate product priorities and build consensus. Assume leadership responsibilities as an accountable owner who is committed to the outcome regardless of the role or organizational boundaries. Work with multiple teams to guide projects through development and bring high-quality products to life. Integrate usability studies, research and market analysis into product requirements.
The Engagement Manager allocates appropriate technical resources to client engagements outside a scoped project model, offering prompt system support. Clear communication to both technical and non-technical audiences is essential, as is task prioritization in a fast-paced setting. Responsibilities include serving as the primary client contact, developing project plans, managing budgets, and providing consultation on best practices.
The Principal Engagement Manager oversees the on time, on budget delivery of the defined solution scope to meet the customer's desired results. This requires the EM to complete the project following ServiceNow's leading practice methodology, NowCreate, working in collaboration with the customer project team and any involved partner, ensuring governance is followed to gain team member support for the project, including risk and issue mitigation. The EM is also responsible for assembling and leading the ServiceNow resources on the project making sure they understand the planned tasks, tracking actual progress, and managing deviations through appropriate measures.
Wealthsimple Self-Directed Investing is Canada’s fastest-growing trade product which supports options, equities and margin trading. As the Senior Product Manager for Equities and Crypto, you will play a key role in developing and executing the strategy. You will partner with design and engineering to understand our clients’ needs, develop prototypes, ship, analyze data, interview clients, and iterate on product features.
Ready to help shape the future of enterprise cloud transformation? The Hyperscaler Program at ServiceNow is redefining how we leverage hyperscaler platforms like AWS, Azure, and Google Cloud to accelerate innovation, meet customer demands, and fulfill strategic partner commitments. You’ll be at the heart of this transformation—driving governance, operational excellence, and strategic execution across a multi-billion-dollar initiative. You’ll collaborate with visionary leaders and work across dynamic workstreams.